Broker Bios

John A. Tenuto

bios_johnJohn Tenuto is Regional President and Managing Partner of IOA Insurance Services. John opened IOA’s San Diego office in 2005 and was appointed to the IOA Board of Directors in 2010.
John graduated from California State University, Hayward with a Bachelor of Arts degree in Political Science. He began his insurance career in 1985, developing his expertise at a number of prominent brokerages in both Northern and Southern California, including HRH, Barney & Barney, and Dealey, Renton & Associates. John also founded Tenuto & Associates Insurance Services in 1994, which was acquired by HRH in 2001. His practice focuses on providing his clients property and casualty insurance products and various risk management services.
John specializes in representing design and construction related firms. He has participated in various loss prevention and risk management seminars over the past 25 years.
John is an affiliate member of the American Institute of Architects in San Diego (www.aiasandiego.org), and is also a member of a/e ProNet, a national network of brokers who specialize in serving the insurance needs of design professionals (www.aepronet.org).

Leslie E. Pancoast, CIC, RPLU

bios_leslie3Leslie Pancoast is Vice President and Senior Regional Advisor of Insurance Office of America, one of the largest privately held insurance agencies in the country (www.ioausa.com). In California, IOA operates under the dba IOA Insurance Services. Leslie opened the San Francisco Bay Area branch office in 2005. Leslie’s focus on placing professional liability and other commercial insurance for architects, engineers, attorneys and other professional consultants began in 1988.  Leslie has earned the designations of Commercial Insurance Counselor (CIC) and Registered Professional Liability Underwriter (RPLU) by completing two comprehensive insurance programs through the Society of Commercial Insurance Counselors (www.scic.com) and the Professional Liability Underwriting Society (www.plusweb.org).  With over 30 year’ experience and having placed insurance for hundreds of architectural, engineering, and law practices statewide, Leslie’s broker skills are fine-tuned and geared toward finding the right programs and coverages for her clients and negotiating highly competitive premiums.  She also provides contract review and risk management seminars for her clients.  Leslie has been involved with a/e ProNet (www.aepronet.org) since its inception in 1988.  She served on the board for ten years and was President for the two-year term 2011-2013.  a/e ProNet is a national network of brokers who specialize in serving the design professions with risk management, insurance carrier involvement, scholarships and more. Leslie and her husband, Mark, are avid birdwatchers. They have three grown children and as many grandchildren.

Reno Caldwell

bios_renoReno Caldwell is Vice President of IOA Insurance Services. He operates from the San Francisco Bay Area office in Pleasanton, CA, which he joined in 2007.
After graduating from California State University, Fresno in 1992 with a B.S. in Business Administration and Finance, Reno immediately found his niche in the insurance industry. He has specialized in providing professional liability insurance for design professionals, construction managers, law offices and other professional consultants since 1996.
Reno has worked at several brokerages and insurance companies across the country. He also has experience as a marketing rep for a major insurer of design professionals, giving him important insight when it comes to negotiating the best terms for his clients. Reno enjoys working as a partner with design professionals, and providing creative and insurable risk management advice for his clients.
Reno is an affiliate member of the California Society of Professional Engineers (www.cspe.com), and is also a member of a/e ProNet, a national network of brokers who specialize in serving the insurance needs of design professionals (www.aepronet.org).

Kelly Howell

bios_kellyKelly Howell is Vice President of IOA Insurance Services. She is based in the San Diego IOA office. Kelly began her insurance career in 1982 and specializes in the insurance and risk management needs of the design and construction industry. Kelly also provides contract review and in-house risk management seminars.
Kelly has earned the designation of Commercial Insurance Counselor (CIC) and is a candidate for the ARM Risk Management program. She is an affiliate member of the American Institute of Architects in San Diego (www.aiasandiego.org), and is also a member of a/e ProNet, a national network of brokers who specialize in serving the insurance needs of design professionals (www.aepronet.org).
Kelly is a native San Diegan and in her free time, she enjoys dirtbike riding, wakeboarding and running.

Alicia K. Igram, AAI

bios_aliciaAlicia Igram is a Vice President of IOA Insurance Services, Orange County office in Aliso Viejo, CA, which she joined in February, 2009.
Alicia earned the professional designation of Accredited Advisor in Insurance (AAI) by completing the Insurance Institute of America’s program curriculum www.aicpcu.org. She’s a member, Past President, and served in other executive board positions of a/eProNet, a National Association of Independent Insurance Brokers whose members specialize in professional liability, risk management, loss prevention and providing value added services to the global design community www.aepronet.org. She is also a member, Past President, and served in other executive and director capacities for thirteen years for the Independent Insurance Agents and Brokers of Orange County (IIABOC) www.iiaboc.com. Alicia was voted into the IIABOC Hall of Fame as the 1999 Agent of the Year in Orange County. She’s a member of the Orange County Chapter of the Society for Design Administration (SDA) which is an affiliate member of the Orange County Chapter of the American Institute of Architects (AIA) www.sdaoc.org.
A second generation Insurance Broker, Alicia started helping out in her Dad’s Life Insurance Agency at the young age of eight. She began working in the Property & Casualty field in 1978 and by 1986 chose to focus her insurance career in the design industry. Since 1986 Alicia has provided Professional Liability, Employment Practices Liability, Property, Builders’ Risk, General Liability, Umbrella Liability, Inland Marine, Business Automobile, Workers’ Compensation, Group Health, Dental, Life and Vision, Disability, Individual Life, and various other business insurance products and value added risk management, loss prevention, contract review, and claim assistance to hundreds of Architectural, Engineering, Surveying, Landscape Architectural, Construction Management, Interior Design, and other specialty firm’s within the design and construction industry.
A Southern California native, Alicia and her husband Randy have been married since 1985 and reside in Mission Viejo, CA with their sons, Spencer and Christian.

Gigi Yuen

bios_gigiGigi Yuen is an Account Executive with IOA Insurance Services in Pleasanton, CA, which she joined in August of 2007.
Gigi graduated from San Francisco State University after obtaining a Bachelor of Science degree in Business Administration. She began her insurance career in 1991 servicing accounts in Professional Liability and Commercial Property & Casualty for architects, engineers and other design consultants. By 1996, Gigi specialized in managing the a/e small firm program, which included client services, new business development and risk management for hundreds of small firms in California.
Gigi has retained her broker’s license since 1991 and has participated in various continuing education insurance classes and risk management seminars over the past 16 years.
Gigi is known for her prompt, thorough and professional service to each of her clients.

Jeff Mitchell, RPLU, AU, INS

Jeffery MitchellJeff Mitchell is a commercial Insurance broker at Insurance Office of America (IOA) in Atlanta, Georgia office and has 10 years of experience in the insurance industry working as an underwriter for some of the largest insurance companies in the U.S. and as an insurance broker. During this time Jeff has reviewed and insured many companies including fortune 500. He graduated from the University of Georgia, Magna Cum Laude, with a bachelor’s degree in Risk Management and Insurance and a bachelor’s degree in Finance. After graduation he pursued additional professional qualifications including: Registered Professional Liability Underwriter, Associate in Commercial Underwriting, and Certificate in General Insurance.

Jeff currently heads up the Architects and Engineering Professional Liability practice for IOA in the Atlanta office. With the help of his dedicated team, most of which have 15+ years in the A&E Insurance industry, Jeff places insurance for 250+ A&E firms across the southeast. He is a member of a/ePronet, the nation’s leading association of insurance brokers that specialize in professional liability for architects and engineers. He sponsors yearly professional practice seminars for all his clients, and co-host additional seminars with fellow industry experts.

With Jeff’s vast knowledge of insurance markets, both from an insurance company side and the agency side, he is uniquely positioned to offer you the best insurance coverages available in the market place today at the most competitive prices. His goal is to become his client’s insurance professional and trusted advisor, much in the same way you may have a lawyer for your legal needs and an accountant for your financial/tax needs. Through IOA, Jeff has access to all of the most competitive insurance companies available in the U.S. today, thus insuring that your unique risk exposures are being addressed by the most qualified company.

Jeffrey Steen, CIC, RPLU

Jeffrey Steen, CIC, RPLUJeff Steen is a Commercial Agent at IOA Insurance Services in the San Diego office, which he joined in 2011. Prior to joining IOA, he served for 12 years as an Account Executive at a regional insurance brokerage firm.
Jeff is a native San Diegan. He graduated from the University of San Diego in 1994 with a Bachelor of Business Administration. Jeff earned the designations of Certified Insurance Counselor (CIC) and Registered Professional Liability Underwriter (RPLU) by completing two comprehensive insurance programs through the Society of Commercial Insurance Counselors (www.scic.com) and the Professional Liability Underwriting Society (www.plusweb.org).
Jeff specializes in the insurance and risk management needs of architects, engineers, construction consultants and miscellaneous professional firms. In addition to working closely with design professionals, he also handles the insurance needs of technology companies, building owners, manufacturers, contractors and other general businesses. He provides a vast array of services for his clients including Risk Management Surveys, Contract Review, Seminars and Policy Form Analyses.
Jeff is a member of a/e ProNet, a national network of brokers who specialize in serving the insurance needs of design professionals (www.aepronet.org). He is also an active member of the following professional organizations: American Council of Engineering Companies (ACEC) and Structural Engineers Association of San Diego (SEAOSD).

Victoria Godfrey

Vic headshot for websiteVictoria Godfrey is Vice President of IOA Insurance Services. She has specialized in providing professional liability insurance for design professionals, construction managers, law offices and other professional consultants since 2007. Victoria has international, nationwide and California-specific experience working as a partner with design professionals and providing creative and insurable risk management advice for her clients. Victoria is a member of a/e ProNet, a national network of brokers who specialize in serving the insurance needs of design professionals.

John M. Feeney

John FreeneyJohn currently manages business insurance coverage inclusive of professional liability, for over 600 architect, engineer, and environmental design professional clients. He is a key member of IOA Insurance Services design professional business insurance practice (IPA Pro), which is one of the largest design professional insurance brokers in California. As a believer of helping clients and prospective clients make informed decisions, his insurance company proposals outline key decision-making factors beyond the limit, deductible, and pricing levels. In addition, he regularly analyzes several hundred-project owner agreements each year to assist his clients negotiate more insurable agreements.

If you Google John, you will see that he has been selected numerous times by the leading design professional associations to conduct continuing education presentations on a variety of timely, informative topics. He is able to perform these functions based on his 30+ years of unique insurance industry experience creating endorsed, trade association insurance programs and participating on key trade association committees. Former employers where John serviced client interests include AON, Professional Practice Insurance Brokers (PPIB), Swett & Crawford, Fireman’s Fund, Markel.and Catlin USA, an affiliate of Lloyd’s of London.

O: (925) 416-7862
C: (630) 235-1570
E: john.feeney@ioausa.com
W: www.ioausa.com & www.ioapro.com